How Can We Help?
At Xerox Mortgage Services, “how can I help?” is not a phrase lightly thrown around – rather, it is at the core of each of our employees’ belief systems. We are in the business of delivering a service, and our goal is to ensure that each of our clients is satisfied and leveraging BlitzDocs® to its fullest potential.
Personal and Proven
Below are just some of the ways that Xerox Mortgage Services’ service and support differentiates itself.
- Experienced consultants: All of our account managers have received Six Sigma training to ensure we execute projects in an efficient and streamlined manner. In addition, our team has deployed hundreds of BlitzDocs custom-configured solutions.
- Rapid implementation: We get BlitzDocs up and running fast so your company will quickly experience cost savings and increased collaboration.
- Personal service: Each client is assigned a dedicated client services representative who will ensure seamless efficiency from implementation through go-live and provide ongoing maintenance. In addition, a support team is always available to help with any immediate issues that arise.
- Proven results: Xerox Mortgage Services has more than a decade of experience implementing document collaboration technologies and helping companies lead paperless initiatives. Having worked with lenders of all sizes – from small to large – we have in-depth knowledge of the best practices to streamline your processes, reduce clicks and ensure exceptional collaboration.
Need more proof? Check out our recent client testimonials.
Deployment
From the beginning, Xerox Mortgage Services works to ensure BlitzDocs fits your business needs.
- Project Planning Session: The Process Planning session helps our team understand the intricacies of your team and its processes. Shared information includes providing BlitzDocs documentation, determining your infrastructure requirements and configuration needs, and providing support.
- Custom Configuration: BlitzDocs' code provides tremendous flexibility in configuring to your loan process workflow. Your account manager will work with you to define, configure, and test document indexing, stacking orders and workflow for automated routing and notifications.
- Deploy: Once the system has been tested and your employees have been trained, Xerox Mortgage Services will support your go-live initiative, providing hands-on floor support for trained users and providing a site support transition and implementation user awareness plan.
Training
We constantly hear that BlitzDocs is intuitive, easy to learn and easy to use. To ensure that each end-user is comfortable working in the solution, Xerox Mortgage Services offers online and on-site software training. As part of our training sessions, we will provide:
- Training curriculum for both users and trainers within your organization
- Customized training tutorials tailored for your company's specific solution
- Webinars for our customers highlighting feature enhancements and site upgrades
Ongoing Support/Who to Contact
Xerox Mortgage Services is dedicated to providing technical support and services directly to our customers. Our technical team offers:
- Standard Technical Support - with standard technical support, all services and duration of support are outlined in a customer contract.
- After Hours Support - after hours support contracts provide extended support seven days a week. This service allows for support and maintenance during the later stages of implementation and ensures each customer has a resource to contact whenever problems arise.
How to configure your machine
To take full advantage of all BlitzDocs features, you will need to make sure you have the proper software installed and set up. Click here to login and confirm your machine is configured optimally.